Things to know about making an advance reservation:
Reservations must be made by telephone
When asking that we reserve an accommodation, a down payment will be required. This advance deposit will be approximately 50% to 75% of the total cost of the stay. Credit cards are not accepted for an advanced deposit. The deposits must be postmarked within 24 hours.
Generally when you make an advance reservation sufficient time will exist for you to receive a written confirmation. Please be sure to review the specifics of the confirmation and notify us immediately of any discrepancy. If you have made a reservation and your plans have changed prior to sending an advance deposit, please extend us the courtesy of a telephone call to cancel.
The balance due for the entire reservation as dictated by the confirmation will be required at check-in. You will be asked to settle your balance due before keys are issued. Personal checks are not accepted at check-in.
In some situations when making an advanced reservation time does not allow for an advanced deposit via the mail. In this scenario a full prepayment via credit card will be the required method of payment.
We welcome property inspections and encourage a person to do so prior to making a reservation. This ensures that they are selecting a property that best suits their needs. When an advance reservation is requested, the right to refuse an accommodation at check-in is forfeited as no guarantee of satisfaction is implied.
All advance reservations are subject to our cancellation policy.
Things to know about check-in:
You will be asked to settle your balance due before keys are issued. Personal checks are not accepted at check-in.
For the purpose of securing funds for excessive cleaning and damage to the property or its furnishings, a responsible party will be asked to provide a valid credit card. A property inspection is done before and after occupancy. Hot tub lids are expensive, and are at risk with dogs and children in residence. They will break if they are walked on.
At check-in the responsible party will be given a "Hot Tub Usage" form to read and sign. It is this person's duty to inform their guests of any and all precautionary statements included therein.
You are to check-in at the Company Store, located between the Lodge and Inn. In the event that you plan to check-in after 5pm, please call us with your expected time of arrival. This will allow us to direct you to where you key will be located.
Should you arrive after the store has closed, your key will be at the Inn (restaurant).
If you arrive after the Inn has closed, your key will be posted outside at the Store entrance. If this is the case please stop by the Store in the following morning to check-in.
Should you encounter any problems, a courtesy phone (red) is located at the Store entrance. The phone is answered 24/7 in the event of an emergency; alternatively you can call 304-636-2301.
Things to know about pets:
We welcome mature pets in any of our facilities with certain restrictions.
Under no circumstances may pets be left in the lodge or house unattended. With permission a pet may be crated or kenneled at a house (not the lodge).
Do not tie dogs outside.
Only one pet per residence.
A pet charge will be added to your reservation total of $20 a day for houses and $10 a day for lodge rooms.
Things to know about Cancellations:
Cancellations are only accepted via telephone, 9am to 5pm daily. Refunds are made if we are able to re-rent the accommodations for each night that it was reserved. An advance deposit, or prepayment will not be transferred forward to other dates. It will either be returned, or retained for loss of rent for nights that did not re-rent.
Once a reservation is confirmed, any request of change to the number of days that have been reserved is considered a 'cancellation', and is handled as such.
Consideration is given to certain circumstances. When lack of power or electricity makes it necessary for occupants to vacate, refunds will be made for the nights not used. If a hot tub is out of service, a $25 per night refund will be made for the nights it does not function. This is a rare occasion, as we stock all replacement parts.
We make every attempt to keep all equipment and appliances operational. However, realize that we are located in a rural area where service personnel are limited. For this reason, we will not guarantee certain utilities such as TV, telephone, etc. In these instances, we reserve the right toe valuate each situation individually as to weather refunds are due.
We do not make refunds because of inclement or undesirable weather. Refunds will be made for personal emergencies provided the accommodation is re-rented.
Allergy sufferers beware. We allow pets. We are located on a river, whereas the humidity generated may be bothersome. Smokers are asked to smoke outdoors, but obviously no guarantees exist. The cleaning agents used are ones that are common to general housekeeping. Should any of these items be of particular concern to you, please inquire about specifics prior to making an advance reservation. All advance reservations are subject to our cancellation policy, which states that no refunds are made unless the accommodation is re-rented. We welcome walk-ins and suggest this for persons with special needs. Without being encumbered by a financial commitment, persons with special needs may first determine weather an accommodation is suitable.
For whatever reason, should you be unable to utilize your reservation, you can elect to give it to a party of your choice. Please notify us of this change in occupancy so that we may contact the prospective resident and insure that no miscommunication of property description and/or obligations has occurred. We will allow the newly appointed user to assume your reservation, and responsibilities associated with it. An additional deposit will be required of the newly appointed user.
